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Shipping Policy

Welcome to our Shipping Policy page! We aim to provide a seamless and efficient delivery experience for our customers. Below are the details of our shipping policy!

Processing Time

  • Orders are processed within 2-3 business days after payment confirmation.
  • Any customized products may take additional time due to the production process.

Shipping Costs

  • Free Shipping: Free shipping is available for orders above Rs:3500/-
  • Standard Shipping: For orders below the threshold, a shipping fee of Rs: 200/- will be applied.

Delivery Times

  • Standard Shipping: 2-3 business days.
  • Delivery times may vary based on location and unforeseen circumstances (e.g., weather, customs delays or courier delay).

Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email or SMS.
  • Use the tracking link provided to monitor your shipment's progress.

Customized Products

  • Customized orders require additional processing time due to the personalization process.
  • Delivery estimates for customized products will be provided at checkout.

Undeliverable Packages

  • If a package is returned to us due to an incorrect address provided by the customer, re-shipping fees will apply.
  • Please ensure your shipping details are accurate before placing your order.

Damaged or Lost Packages

  • If your package arrives damaged, please contact us within 3 days of delivery with photos of the damage.
  • For lost packages, contact us, and we will work with the shipping carrier to resolve the issue.

Contact Us

If you have any questions or concerns about your shipment, please reach out to our customer service team at info@crossknott.pk or WhatsApp us: +92 313 291 1721

Thank you for shopping with us